Frequently Asked Questions
Everything you need to know about bringing the cosmos into your home.
How long does shipping take for my POCOCO projector?
Standard shipping typically takes 7-12 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your galaxy's journey.
What is included in the POCOCO Galaxy Projector package?
Each unit comes with the POCOCO projector, a USB-C charging cable, one starter film disc, and a comprehensive user manual to help you set up your starry night.
Can I adjust the focus and clarity of the projection?
Yes, our projectors feature a manual focus ring. Simply rotate the lens until the celestial images are crystal clear against your wall or ceiling.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Are the film discs replaceable or interchangeable?
Absolutely. POCOCO is designed for versatility. You can purchase additional themed film discs separately to switch between different galaxies, nebulae, and star patterns.
Does the projector have an automatic shut-off timer?
Yes, for your convenience and energy safety, the projector includes a built-in sleep timer that can be set to turn off automatically after 2 hours.